Practical information before your visit

Ticket purchases

• How do I buy a ticket?

  Klockriketeatern is a nomad theatre – we do not have our own stage. We perform at different venues and together with, and at, other theatres. Therefore, the ticket sales locations vary per production. You will find information about where tickets are available for purchase on each production’s page.

  If Klockriketeatern sells tickets for the performance, they are sold via fienta.com and at the door one hour before the performance.

  Show your ticket on your phone at the entrance when you arrive for the performance. You can also print it out on paper if you prefer.

• Why is my ticket purchase unsuccessful?

  The most common reasons why purchases do not go through in Fienta:

  • Does your card allow international payments? Fienta is an Estonian company, so payment problems may arise if your card does not allow international payments. You can probably change the settings in your online bank.
  • Are you trying to pay via Aktia? Unfortunately, you cannot pay via Aktia. If you do not have any other payment options, you can instead request an invoice – select ‘Invoice and bank transfer’ instead of ‘Banks and credit cards’ in the payment box. Once the invoice has been paid, the tickets will be sent to you automatically by email.
  • Did the time run out? The session in Fienta may have expired if it took a little too long to complete the purchase. Please try again!

  If you encounter any problems, please contact Klockriketeatern’s ticket sales department.

• Where can I find my ticket?

  The ticket will be sent to the email address you provided in Fienta when you made your purchase. It will be sent to you from info@fienta.com, not from Klockriketeatern. Please also check your spam folder! If you suspect that you have entered your email address incorrectly, please contact us.

  The ticket is the QR code in the email. Each ticket has its own QR code.

  Show your ticket on your phone at the entrance when you arrive at the performance. You can also print it out on paper if you prefer.

• Can I reserve tickets?

  You can reserve a ticket via biljetter@klockrike.fi. Please note that we respond within two working days, so be sure to reserve the ticket well in advance. When reserving a ticket, we need your name, email address, telephone number and postal address.

  We will send you an invoice by email via Fienta. The invoice must be paid within 5 days. Once it has been paid, the tickets will be sent automatically to your email address.

  We need your postal address in order to create the invoice.

• Ticket prices

  You can find ticket prices for our performances on the production’s page and in the ticket sales system. The price includes a service charge.

• How do I cancel my ticket?

  If you need to cancel your ticket, please contact the theatre at biljetter@klockrike.fi no later than 72 hours (3 days) before the performance. We will primarily exchange your ticket for another date.

• Do you have a discount code?

  If you want to use a discount code, first click on Do you have a discount code?, which you will find at the bottom of the ticket categories in Fienta. Enter your code. The discount or discount ticket will now be visible and you can select it.

• What is Fienta?

  Fienta is an Estonian ticket sales platform founded in 2014. It aims to make it easy for organisers to sell tickets and for customers to buy them – without having to log in or pay extra service fees.

  Klockriketeatern uses the fienta.com platform for ticket sales.

  Read more about Fienta here.

General questions

• Hur kan jag samarbeta med er?

  We are delighted that you want to collaborate with us! Please contact theatre director Dan Henriksson and/or dramaturg Carl Alm by email. Tell us about yourself and your idea!

  dan@klockrike.fi
  carl@klockrike.fi

  If you would like to collaborate on communication and marketing, please contact communications manager Ida Rosenblad.

  ida@klockrike.fi

• Invoicing

  Klockriketeatern r.f.
  Business ID: 1009719-2
  Klockriketeatern is not liable for VAT.

  E-invoices: 003710097192 
  Operator: 003708599126 (OpenText) 

  Email invoices: fennoa.513773@erin.posti.com 
  (only one invoice per email, with attachments merged into one pdf-file.)

  Paper invoices: Klockriketeatern rf , PL 88019, 01051 LASKUT 
  Please note that only invoices can be sent to the PO Box address. 

  If you have questions regarding invoicing, contact us:
  dan@klockrike.fi or irina@klockrike.fi

  Bank
  BIC: HELSFIHH
  IBAN: FI03 4055 7020 0574 37

  Address
  Post: Brobacken 4/2, 06100 Porvoo
  Office: Annegatan 12 D 30, 00120 Helsinki

Find your way

• Svenska Teatern

  The address of Svenska Teatern is Pohjoisesplanadi 2, Helsinki. Right entrance via Eteläesplanadi,
  Left entrance via Pohjoisesplanadi.

• Lavaklubi

  The address of Lavaklubi is Läntinen Teatterikuja 1, Helsinki. Lavaklubi is a stage at the Finnish National Theatre. The entrance is in the corner to the left of the main entrance.

• Our office

  Our office is located at Annegatan 12. No performances!

Address